1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note:

• Orders are processed Monday to Friday only.
• Orders are not processed, dispatched, or delivered on weekends or South African public holidays.
• During promotional periods, seasonal sales, or unusually high order volumes, processing times may be slightly longer.
• If your order is significantly delayed, we will contact you using the email address provided at checkout.

2. Shipping Method & Delivery Times

We currently ship nationwide across South Africa using trusted courier partners.

Delivery estimates begin after your order has been processed, not from the date the order is placed.

Please note that delivery timeframes are estimates only and cannot be guaranteed.

3. Shipping Costs

We offer FREE Standard Shipping on all orders valued at R1,000 or more.

Orders below R1,000 will incur a shipping fee, which is calculated and displayed during checkout before payment is completed.

4. High-Risk & Remote Delivery Areas

Certain delivery locations may require additional transit time due to courier routing or security procedures.

This includes, but is not limited to:

• High-risk delivery zones
• Remote or rural locations
• Farms and agricultural properties
• Estates or complexes with restricted access
• Areas requiring special courier arrangements

If your delivery address falls within one of these locations, your parcel may take longer than the estimated delivery timeframe.

5. Courier Delays & External Factors

Although we work with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

• High parcel volumes
• Severe weather conditions
• Public holidays
• Load shedding
• Road closures
• Civil unrest or strikes
• Remote delivery schedules
• Mechanical or operational courier delays
• Any other unforeseen circumstances beyond our reasonable control

While we will always assist where possible, SelfStyle™ cannot guarantee delivery dates under these circumstances.

6. Track Your Order

Once your order has been dispatched, you can conveniently track its progress using the Track Your Order page available in the main navigation menu on our website.

Please allow up to 24–48 hours after dispatch for your tracking information to become available, as courier systems may require time to update.

If you're unable to locate your tracking information or require assistance, our support team will be happy to help.

7. Delivery Address Accuracy

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If an incorrect, incomplete, or invalid delivery address is provided:

• Delivery delays may occur.
• Additional courier charges may apply.
• Re-delivery fees may be charged.
• SelfStyle™ cannot accept responsibility for parcels delayed or lost due to incorrect customer information.

Please contact us as soon as possible if you notice an error in your delivery details.

8. Failed Deliveries & Returned Parcels

If a parcel is returned to us because:

• The customer was unavailable;
• The delivery address was incorrect or incomplete;
• Delivery was refused;
• The parcel was not collected where applicable;

The customer may be responsible for any additional shipping costs required to resend the parcel.

Where refunds are approved, original shipping costs, where applicable, are non-refundable.

9. Delivery Confirmation

A shipment will be considered successfully delivered when:

• Courier tracking confirms delivery;
• The parcel has been delivered to the address supplied during checkout;
• The parcel has been signed for or left in accordance with the courier's delivery procedures.

Once delivery has been confirmed by the courier, responsibility for the parcel transfers to the customer.

10. Damaged or Missing Items

If your parcel arrives damaged, appears to have been tampered with, or items are missing, please notify us within 48 hours of delivery.

To assist us with investigating your claim, please provide:

• Your order number
• Clear photographs of the parcel and packaging
• Photographs of the damaged product(s), if applicable
• A brief description of the issue

We will work with the courier to investigate and provide an appropriate resolution where applicable.

11. Lost Parcels

If your tracking has not updated for an extended period or your parcel appears to be lost in transit, please contact us.

We will open an investigation with the courier and keep you informed throughout the process.

Please note that courier investigations may take several business days before a final outcome is provided.